BYRON TORRES REMEMBERS riding his bicycle and pretending to communicate with friends by talking into his Casio watch. Yesterday’s futuristic game is today’s reality. And as the digital age advances exponentially, Torres believes it’s time for the reverse mortgage industry to embrace artificial intelligence (AI). “AI is not replacing humans,” says Torres, founder and CEO of Reachality, which focuses on AI solutions in the reverse mortgage space. “People who use AI are going to outperform and eventually replace people who do not. It’s imperative for [our] industry to start utilizing AI and, even at this entry point, become aware of how it is helping us.” The benefits can be huge: connecting with Gen X customers who expect sophisticated technology, streamlining internal communications and condensing drawnout processes, and educating consumers so they feel fully Evangelizing for AI Byron Torres: Prepare for an Artificial Intelligence Future By M. Diane McCormick Byron Torres 22 REVERSE MORTGAGE / MARCH-APRIL 2024
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