The Consumer Financial Protection Bureau announced that it will continue publishing consumer complaints, data fields and narrative descriptions through the Bureau’s Consumer Complaint Database while making several enhancements.
The enhancements include: modified disclaimers to provide better context to the published data; integrating financial information and resources into the complaint process to help address questions and better inform consumers before they submit a complaint; and information to assist consumers who wish to contact the financial company to get answers to their specific questions.
Additionally, the Bureau will work to provide enhanced features for the database that include dynamic visualization tools on recent complaint data. To date, the Bureau has handled more than 1.9 million complaints. More than 5,000 financial companies have responded through this process, providing timely responses to 97 percent of the more than 1.3 million complaints sent to them for response.
The Consumer Complaint Database is available at: https://www.consumerfinance.gov/data-research/consumer-complaints/