Perhaps the most important aspect of customer service is the first impression a reverse mortgage customer has of you.
You should know the proper way to interact with a senior client from the moment first contact is made to when the last loan document is signed at the closing table.
Are you looking to expand your reverse mortgage staff? If so, you should know the qualities and personality traits to look for in a successful reverse mortgage originator.
One of the challenges of being a loan officer is making sure a client fully understands how the reverse mortgages works and what the different disclosures discussed at application and closing mean.
Consider for a moment the following ethical scenarios and how you would respond.
Discover why you should be originating reverse mortgages.
Saying no is seldom easy, even if a situation warrants it. In the mortgage sector, that scenario plays out when lenders advise seniors who are banking on reverse mortgages to solve their financial problems that they should pass on a deal or say that it can’t be done at all.
He answers questions for seniors and for mortgage professionals. They call him with their issues, and he helps them find solutions. Many have not met him for he is a voice: a caring voice, a passionate voice, a strong voice for seniors in the communities that he serves.
NRMLA submitted comments to HUD requesting that HECM counselors be exempted from new examination requirements that will assess a housing counselor’s competency guiding consumers through the homeownership process.
NRMLA is disseminating the following notice to members as a reminder of the counseling safeguards that HECM counselors and lenders must follow when meeting with prospective clients.