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DTSTART;TZID=America/New_York:20260409T130000
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UID:17233-1775739600-1775743200@www.nrmlaonline.org
SUMMARY:From Boarding to Maturity: Understanding Reverse Mortgage Servicing Requirements
DESCRIPTION:Join NRMLA on Thursday\, April 9 at 1:00 pm ET for an essential servicing webinar designed to help originators and industry professionals better understand what happens after a reverse mortgage closes. \nServicing questions are among the most common—and most misunderstood—issues borrowers raise. From loan maturity timelines to servicing transfers\, LESA notifications\, and non-borrowing spouse protections\, originators who understand reverse mortgage servicing rules are better equipped to set expectations\, reduce confusion\, and protect borrowers. \nThis webinar will feature insights from two highly experienced servicing leaders: \n\nGail Balettie\, Senior Vice President\, Client Satisfaction\, Celink\nRyan McIntire\, Director\, Reverse Servicing Controls\, Onity Mortgage Corporation\n\nWhether you’re looking to strengthen borrower education\, reduce post-closing issues\, or simply refresh your servicing knowledge\, this session will deliver timely\, practical insights you can use immediately. \nThis webinar is approved for 1 CRMP Credit.  \nSpeaker Bios \nGail Balettie is a seasoned operations executive with 35 years of experience\, including 20 years in the reverse mortgage space in both originations and servicing. As Senior Vice President of Client Satisfaction\, she oversees Celink’s call center operations\, customer communications\, and website development. Gail serves as a key business leader on strategic initiatives focused on modernizing servicing technology\, improving operational efficiency\, and strengthening Celink’s customer-first culture. Gail contributes actively to the reverse mortgage industry through her leadership roles with NRMLA\, including serving as Co Chair of the HECM Servicing Committee and participating in the HUD Issues Committee and AISLE\, the American Institute of Servicing and Legal Executives. Balettie attended the University of Texas in Austin\, majoring in Business Administration. \n \nRyan McIntire has been in the mortgage industry for 22 years\, both with origination and servicing. He started his career with PHH (now Onity Mortgage Corporation) in June 2008 with various roles over the years associated with forward servicing. McIntire entered the reverse mortgage space in early 2020 as part of the team tasked with standing up a reverse servicing arm\, and then transitioned into actual servicing in October 2021 when PHH concluded an asset purchase with Reverse Mortgage Solutions (RMS).
URL:https://www.nrmlaonline.org/event/from-boarding-to-maturity-understanding-hecm-servicing-requirements
CATEGORIES:Webinars
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DTSTART;TZID=America/New_York:20260514T130000
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DTSTAMP:20260609T230053
CREATED:20260415T133027Z
LAST-MODIFIED:20260514T152034Z
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SUMMARY:The Influence Factor: Family Dynamics in Reverse Mortgages (SPONSORED WEBINAR)
DESCRIPTION:Families of aging parents don’t always come in with a clear plan\, but when a reverse mortgage enters the conversation\, it’s often shaped by those in the “sandwich generation” balancing care for aging parents and their own children. Knowing how to navigate these dynamics while keeping the borrower’s goals at the center is essential for closing the deal. \nIn this sponsored webinar\, The Influence Factor: Family Dynamics in Reverse Mortgages\, you’ll learn how to proactively include family members\, understand the psychology behind their reactions\, and guide conversations in a way that builds trust. \nFor experienced brokers\, confidently navigating these dynamics could make the difference between a stalled conversation and a submitted application. \nHere’s what you can expect to take away from this session: \n\nProven communication techniques and scripting to maintain control of the conversation while respecting family dynamics\nA strategy for involving adult children to build trust\, prevent objections\, and better understand the emotions driving their concerns\nHow to turn complex family conversations into stronger borrower outcomes and new business opportunities\n\n Thursday\, May 14\n 1:00 PM Eastern Time\n This webinar is free  \nRegistration Instructions \n\nClick the Register Now link located in the righthand column. Select Existing Customer.\nLogin with your username and password. Once you’re logged in\, select “The Influence Factor: Family Dynamics in Reverse Mortgages” and follow the registration process.\nIf you don’t have a username and password\, please contact Darryl Hicks at dhicks@nrmla.com and he will create a customer record for you.\nOn the payment page\, follow prompts to complete the registration.\n\nSpeaker Bio\n \nBarbara Cripple is the National Sales Training Manager at Finance of America Reverse\, where she has been leading sales training since 2020. With 28 years in the mortgage industry and 19 years specializing in reverse mortgages\, Barbara is both a Master Trainer and a Certified Reverse Mortgage Professional (CRMP).  \nShe is passionate about educating professionals and empowering seniors through the reverse mortgage product. Previously\, she served as Operations Manager for Affinity Home Equity Solutions\, where she managed production\, trained loan officers and support staff\, and taught continuing education to real estate agents.
URL:https://www.nrmlaonline.org/event/the-influence-factor-family-dynamics-in-reverse-mortgages-sponsored-webinar
CATEGORIES:Webinars
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