July-Aug 2020

Talking Heads Lisa Moriello, CRMP, National Reverse Mortgage Lending Manager, loanDepot By Darryl Hicks 12 Borrower Chronicles Working after 66 with a reverse mortgage By Mark Olshaker 33 Features 8 RM Exclusive: An Interview With FHA Commissioner Brian Montgomery By Darryl Hicks 18 The New Normal Lessons from COVID-19 will remain By Joel Berg 22 Using Tech to Connect Loan officers offer insights into how technology helps during crisis By Thomas A. Barstow 25 Counseling in a New Reality The COVID-19 crisis might lead to long-lasting changes By Mark Olshaker 28 COVID-19 Boosts Reverse Mortgage Appeal in Upper Midwest With stocks down, lenders find clients need more resources By Joel Berg Columns 3 In Reverse Digital shifts ahead By Thomas A. Barstow 5 Steve Irwin: Moving Forward Amid chaos, a chance for change 6 From FPA Five steps to limit the financial damage from a natural disaster Departments 2 Scribes Meet this month’s contributors 31 The Biz Get up to date on the industry, the press and Washington, DC 35 Member News/Who’s Who in Reverse July-August 2020 Volume 13, No. 4 CRMP: Across the Kitchen Table Reverse mortgages give CRMP a calling in life: A chat with Kyle Buck, CRMP By Mark Olshaker 16 PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Sam Hoffmeister samuel.hoffmeister@theYGSgroup.com COMMUNICATIONS COORDINATOR Jessica Hoefer STAFF WRITERS Mark Olshaker PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Reza Jahangiri, AAG DESIGNER Tara Roth ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Max Lalwani (max.lalwani@theYGSgroup.com ) and Sam Hoffmeister (samuel.hoffmeister@ theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2020 National Reverse Mortgage Lenders Association Contents