Sept-Oct2020 Issue

Darryl Hicks ( Talking Heads , p. 12) joined NRMLA in May 1999 and currently serves as vice president, communications. Hicks writes all member communications, including the Weekly Report newsletter and member alerts, administers the associ- ation’s member and consumer web sites, manages the CRMP designation and assists with social media efforts. Steve Irwin , ( Moving Forward , p. 5), president of NRMLA, oversees the association’s initiatives to serve as an educational resource, policy advocate and public affairs center for consum- ers, lenders and related professionals. His background includes experience with strategic planning, organizational design, portfolio acquisition, risk management and quality control. He received his B.A. from Grinnell College and his MBA from the University of San Francisco. Mark Olshaker ( CRMP: Across the Kitchen Table, p. 16, Loan Servicing During COVID-19 , p. 18, and Borrower Chronicles , p. 32) is a best-selling author of fiction and nonfiction and an accomplished researcher in the areas of crime and medicine, as well as a documentary film writer and producer. Olshaker has written 16 books, including Law & Disorder with former FBI Agent John Douglas and Deadliest Enemy: Our War Against Killer Germs with Dr. Michael Osterholm. His latest book with Douglas, The Killer Across the Table , was published by Harper Collins in 2019. Their book, Mindhunter , is the basis for the current Netflix series. Scribes Meet This Month’s Contributors Thomas A. Barstow ( In Reverse , p. 3 and The New Now, p. 26) is the senior editor for Reverse Mortgage magazine. Barstow is a licensed loan originator (NMLS #1590611) for Virginia-based City Lending Inc., and he has had a 34-year career in journalism that has included being a reporter, writer and editor in Mary- land, North Carolina, Pennsylvania and New York. He currently teaches journalism at Gettysburg College and writes for various business publications. He is a former president of the Pennsyl- vania Society of News Editors and a former president of the Associated Press Media Editors in Pennsylvania. Joel Berg ( Loan Officers Adapt , p. 22, and Hope for Normalcy in Lower Midwest , p. 29) has been a business-to-business reporter and editor for more than 20 years, both in-house and freelance, covering finance, healthcare, environmental regulation and general business news for local, regional and national publications. Most recently, he was editor of the Central Penn Business Journal and Lehigh Valley Business in Pennsylvania. He also has taught writing and communications at York College, Millersville University, Gettysburg College and Harrisburg University. 2 REVERSE MORTGAGE / SEPTEMBER-OCTOBER 2020