Nov/Dec 2021 RMM

an educational partnership with the Financial Planning Association to directly connect with financial planning professionals and educate them about reverse mortgages. We know how important a role reverse mortgages can play in a diversified retirement approach. By virtue of this touchpoint, we can reach an even broader subset of Americans and help them have more positive financial outcomes during their non-working years RM: Concerns over the Delta variant have arisen lately and the impact it could have on the elderly, even those who have been vaccinated. What precautions are you taking to protect your borrowers and your employees? KS: The pandemic is something that none of us have ever experienced and it has really shown how resilient we are as a company. While there’s no playbook to navigate the pandemic and the different variants, we remain focused on FAR’s guiding principles: maintaining a customer-first and employee-first approach and helping people thrive and find the financial flexibility they need. We have not mandated that anyone at FAR return to the office, and we are providing tools and support employees need to thrive in their current environment, which is typically their home office. RM: What are your primary goals for FAR in 2022? KS: We’re focused on continuing to change the narrative around reverse mortgages, so this amazing product that helps people enjoy financial flexibility and stability in retirement can become more mainstream. To do this we are focused on two main areas: the first is a fresh perspective around how we market the product to consumers; and the second is doubling down on our people first, ten-star approach. As a team, we wake up every day and think about how we can help each other, our customers and our partners thrive, and how we can surprise and delight people at every opportu- nity. That’s a really inspiring thing to be able to do as a team: prioritizing people, putting them at the core of what we do, investing in their well-being. It makes any goal that we set as a company much more attainable and fun to reach. From the Top continued on page 14 From the Top We offer weekly webinars for our approved broker partners on various topics ranging from HECM basics, to financial assessment guidelines, how to submit a loan and using the HECM for a purchase loan. Mutual of Omaha Mortgage, Inc. dba Mutual of Omaha Reverse Mortgage, NMLS ID 1025894. 3131 Camino Del Rio N 1100, San Diego, CA 92108. Licensed by the Department of Financial Protection & Innovation under the California Residential Mortgage Lending Act, License 4131356. These materials are not from HUD or FHA and the document was not approved by HUD, FHA or any Government Agency. For licensing information, go to: www. nmlsconsumeraccess.org Subject to credit approval. #759451587 Learn More MutualWholesale.com PROVIDINGTHE RESOURCES TO MOVE FORWARD Let us guide you into the future with resources that help your clients with their retirement goals. Today’s decisions create Tomorrow’s reliable relationships It’s Time to Make Your Move! The Reverse Loan Origination System Powered By reverse express Baydocs@baydocs.net (888) 297-3627 REVERSE MORTGAGE / NOVEMBER-DECEMBER 2021 13