Jan/Feb 2022 RMM

PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Sam Hoffmeister samuel.hoffmeister@theYGSgroup.com MANAGING EDITOR, DWORBELL INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Tara Roth ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Max Lalwani (max.lalwani@theYGSgroup.com) and Sam Hoffmeister (samuel.hoffmeister@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2021 National Reverse Mortgage Lenders Association January-February 2022 Volume 15, No. 1 Contents From the Top Paul Fiore, Chief Retail Sales Officer, American Advisors Group By Darryl Hicks 10 Those We Help Reverse mortgage supplements Ohio woman’s income By Darryl Hicks 32 Features 18 Private-Label Products Examined Industry experts explain support for HECM alternatives By Joel Berg 24 Secondary Market Matures Investors notice reverse mortgage benefits By Joel Berg 28 Services, Products Offer Equity Release Options For when reverse mortgages might not work for your clients By Thomas A. Barstow Columns 3 In Reverse Ingenuity drives reverse mortgages forward By Thomas A. Barstow 4 Steve Irwin: Moving Forward Customer trust and satisfaction are foundations to our future 6 Board Room Going beyond HECMs requires imagination By Scott Norman Departments 2 Scribes Meet this month’s contributors 7 What’s News Get up to date on the industry, the press and Washington, DC 34 Member News/Who’s Who in Reverse 36 Numbers A closer look at Americans’ attitudes toward finances CRMP: Across the Kitchen Table A chat with Angella Conrard of C2 Financial Corp. By M. Diane McCormick 14