column Embrace Change—Even When It’s Unanticipated (p. 5). Irwin assures NRMLA members that the organization and the industry are no strangers to change. The coming year will be full of challenges industry leaders will handle—even those that are unanticipated. To continue to help loan officers perfect their craft, we also have an article that recaps some of the pointers made during a NRMLA seminar in Baltimore this summer. The article, From Start to Closing (p. 28), reviews the panel discussion of loan officers and executives who have more than 100 years of combined experience among them. Those leaders include Patty Wills, CRMP, who moderated the discussion. Wills, national reverse mortgage sales director at Open Mortgage, and the other panelists make a point of reinforcing what has been a maxim in the industry: Customer service begins and ends with empathy and truly caring about the clients we serve. We also hear from Mark Reeve, vice president–head of reverse mortgage lending at Plaza Home Mortgage Inc. In the From the Top segment, Reeve talks at length about how the reverse mortgage industry has evolved and where it is heading. Kristen Sieffert, president of Finance of America Reverse, builds upon those observations in her Board Room column Reverse Mortgages May Be the Winners in a Crisis (p. 6) where she comes right out and acknowledges that volatility has been a constant presence in the reverse mortgage industry for the past 20 years. While 2022 has been challenging, she points out, the future offers opportunities because reverse mortgages increasingly are gaining acceptance from major news outlets when they note the products are great tools for financial planning. “So, let’s use this moment as an unprecedented opportunity to wow every potential borrower we encounter,” she writes. “As Winston Churchill said, ‘Never let a good crisis go to waste.’” Or, as Irwin writes at the end of his column, “Onward.” In Reverse In Reverse continued from page 3 GIVE US A TRY. SEND US A LOAN! For industry professionals only. nwecorp.com/nrmla NMLS #1408 Become a wholesale partner and you’ll see. NO B.S.UNDERWRITING UNBEATABLE SERVICE NO COMMISSION CAPS USE YOUR OWN AMC LOAN LIMITS UP TO $6 MILLION LIBERAL EXCEPTIONS COMPETITIVE PRICING SUPPORT TEAM ACCESS NRMLA PRINT MAILER JUNE 2022.indd 1 5/13/2022 3:06:29 PM 4 REVERSE MORTGAGE / NOVEMBER–DECEMBER 2022
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