From the Top Mike Kent, president, Liberty Reverse Mortgage By Darryl Hicks 11 Those We Help Financial planner taps security of reverse mortgage By Darryl Hicks 34 March/April 2023 Volume 16, No. 2 Contents CRMP: Across the Kitchen Table A chat with George Downey, CRMP, and founder, Harbor Mortgage Solutions, Braintree, MA By M. Diane McCormick 14 Features 20 Marketing for the Future Sales leaders see new tools, strategies capturing more clients By Joel Berg 25 Nurturing Your Talents Executive coach meshes modern science with tools to enhance sales performance By Thomas A. Barstow 31 Selling With Authority CRMPs discuss value of designation, continuing education By M. Diane McCormick Columns 3 In Reverse Newer/older generations are our future By Thomas A. Barstow 5 Steve Irwin: Moving Forward Working together is key to success in our industry 6 Board Room Let’s stop running in cement shoes By Chris Downey Departments 2 Scribes Meet this month’s contributors 8 Hey, Members New roundup of issues and news for NRMLA members 36 Numbers Survey: Pandemic takes toll on women’s finances PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Christel Emenheiser ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Megan Brodbeck (megan.brodbeck@ theYGSgroup.com) and Therese Umerlik (therese.umerlik@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2023 National Reverse Mortgage Lenders Association
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