May/June 2023 RMM

From the Top Paul Francom, CRMP, reverse mortgage operations manager, Academy Mortgage By Darryl Hicks 11 Those We Help Angler catches dream homes with reverse mortgages By Darryl Hicks 33 May/June 2023 Volume 16, No. 3 Contents CRMP: Across the Kitchen Table A chat with Dean Jones, CRMP, Senior Funding Associates, Calabasas, CA By M. Diane McCormick 14 Features 20 Counseling the Counselors Deputy Assistant Secretary talks about HECM counseling operations By M. Diane McCormick 26 Counselors Cut Confusion Experts: Sales performance improves with better educated reverse mortgage borrowers By M. Diane McCormick 30 Understanding Longevity Study shows many people don’t plan for long life spans By Joel Berg Columns 3 In Reverse Time enhances reverse mortgage appeal By Thomas A. Barstow 5 Steve Irwin: Moving Forward New ideas emerge for enhancing reverse mortgage products 6 Board Room Counseling process supports borrowers and reverse mortgage industry By Jennifer Cosentini Departments 2 Scribes Meet this month’s contributors 8 Hey, Members A roundup of issues and news for NRMLA members 34 Member News Who’s who in reverse mortgages 36 Numbers AAG survey examines retirement crisis PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Christel Emenheiser ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Natalie Matter Bellis (natalie.matterbellis@ theYGSgroup.com) and Therese Umerlik (therese.umerlik@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2023 National Reverse Mortgage Lenders Association

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