From the Top Desmond Lenz, Director, American Pacific Reverse Mortgage Group By Darryl Hicks 10 Those We Help Reverse mortgage helps couple downsize By Darryl Hicks 33 November/December 2023 Volume 16, No. 6 Contents CRMP: Across the Kitchen Table A chat with Nan Glauser, CRMP, Loan Officer, Sun American Mortgage, Mesa, AZ By M. Diane McCormick 14 Features 18 Adapting: Companies Regroup, Part 1 Observers see opportunities for 2024 By Joel Berg 24 Adapting: Companies Regroup, Part 2 Lenders responded to challenges created in 2023 By Joel Berg 28 Appraisal Bias: NRMLA Attorneys Say Developments Require Your Attention Advisers stress that lenders must be proactive with bias policies By Thomas A. Barstow Columns 3 In Reverse Appraisal issues are just one part of a year of adapting By Thomas A. Barstow 5 Steve Irwin: Moving Forward Reinvention is one way to look at change 6 Servicing Corner What is all the fuss about occupancy? Departments 2 Scribes Meet this month’s contributors 7 Hey, Members A roundup of issues and news for NRMLA members 34 Member News Who’s who in reverse mortgages 36 Numbers Report assesses whether people are prepared for retirement PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Christel Emenheiser ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Natalie Matter Bellis (natalie.matterbellis@ theYGSgroup.com) and Therese Umerlik (therese.umerlik@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2023 National Reverse Mortgage Lenders Association
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