NRMLA Western Regional 13 Speaker Biographies Jennifer Fingerlin, U.S. Department of Housing and Urban Development In December 2009, Jennifer Fingerlin joined HUD as a mortgage housing specialist with the National Servicing Center in Tulsa, OK. In April 2011, Fingerlin became the Contracting Officer’s Representative for the National Servicing Center where she became responsible for procurement actions for the Servicing Branch, including the HECM servicing contract. In March 2020, Fingerlin was appointed as a branch chief for the Servicing Branch where she was responsible for the oversight of the Secretary-held HECM servicing team. In January 2023, Fingerlin was appointed as the acting program director for the Servicing Branch of the National Servicing Center where she is responsible for overseeing the servicing of HUD’s Secretaryheld Assigned and Insured HECM portfolios. Fingerlin had extensive mortgage industry experience prior to joining HUD. She worked in mortgage origination for over ten years, overseeing loan processing and teaching first-time homeowner education classes. Leslie Flynne, Mutual of Omaha Mortgage Leslie Flynne joined the reverse mortgage industry in July 2011. Currently with Mutual of Omaha Mortgage, she is responsible for servicing oversight. She was formerly with PHH Mortgage and Reverse Mortgage Solutions, where she was responsible for managing a reverse REO division, all aspects of servicing operations, HUD regulations and compliance within servicing and client relations. Previously, Flynne was a consultant for the SolomonEdwards Group where she was directly involved in banking resolutions and asset liquidation for a government entity. From 1989 to 2008, she served in a variety of financial and operational director positions within Washington Mutual Bank and its predecessor Bank United, which included servicing operations for the commercial real estate lending portfolio, servicing operations for the commercial banking operations, branch acquisitions and consolidation and corporate mergers and acquisitions. Scott Harmes, CRMP, C2 Financial As National Manager for C2 Reverse, the reverse mortgage division of the nation’s largest mortgage broker, over the last seven years Scott designed and implemented the C2 Reverse Training, Certification, and Origination program that has certified hundreds of veteran loan officers, preparing them to ethically and competently help senior homeowners utilize reverse mortgages as a sustainable solution. Scott is a member of both the NRMLA Board of Directors and NRMLA's Education Committee where he has created and teaches course content for NRMLA's Continuing Ed courses for NMLS & CRMP CE Credit. Additionally, Scott has mentored more than ten percent of all Certified Reverse Mortgage Professionals nationwide through to their successful CRMP certification, the highest-level certification in the reverse mortgage industry. Sue Haviland, CRMP, Finance of America Reverse LLC Sue Haviland joined Finance of America Reverse LLC as National Sales TrainerWholesale Division in December 2020. Her background includes nearly 35 years in the mortgage business, the last 20 of which were focused on the reverse space. Sue is a CRMP and an ATD Master Trainer. She has been an originator, trainer, speaker, author, and hosted her own radio show, “Senior Spotlight with Sue Haviland,” which covered a wide variety of topics of interest to seniors. She founded Reverse Mortgage Success, a training company that trained loan officers to excel in the reverse space. Sue is President of Step Smart, an all-volunteer non-profit in southwest Florida that educates the public on the importance of fall prevention and the simple steps they can take to make their home safer. She is also a board member with the National Aging In Place Council.
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