CRMP Exam Application

The NRMLA Independent Certification Committee requires adherence to the Code of Ethics by all certified individuals. Any individual may file a complaint against a certified individual and complaints shall be fully investigated and adjudicated by the Ethics and Discipline Subcommittee of the Independent Certification Committee. The primary objective of the Ethics and Discipline Subcommittee (“Committee”) is to enforce the Code of Ethics in accordance with its policies and procedures. Responsibilities of the Committee include review of all complaints filed against certificants, conduct of investigations, disposition of complaints, and recommendation of sanctions if warranted. All complaints must allege a violation of the Code of Ethics and shall be investigated according to the rules and procedures of the Committee which allow for due process.

Certified Reverse Mortgage Professionals shall adhere to federal and state laws at all times. Certified Reverse Mortgage Professionals shall protect the confidentiality of client interactions and documents and shall not disclose personal financial information to any third party without prior written permission from the client, unless in response to exceptions under applicable law. Transactions shall remain confidential including after the professional relationship has ended.

Certified Reverse Mortgage Professionals shall disclose to clients any third party with a financial interest in the reverse mortgage transaction. Certified Reverse Mortgage Professionals shall avoid compromising professional judgment caused by conflicts of interest. Certified individuals shall disclose to the client all material information relevant to the professional relationship including conflict(s) of interest, business affiliation(s), compensation structure as required by law, and relationships with third parties. Certified Reverse Mortgage Professionals shall accurately represent their professional qualifications and shall only advise clients and provide services for which he/she is qualified.

Certified Reverse Mortgage Professionals shall inform clients of all reverse mortgage programs for which clients qualify and shall assist clients in determining the programs most suited for their needs. Certified Reverse Mortgage Professionals shall disclose the risks of transactions, conflicts(s) of interest and other relevant information necessary to make the transaction fair to the client. Certified Reverse Mortgage Professionals shall not intentionally mislead the client as to the interest rate or closing costs associated with the recommended mortgage transaction and shall avoid misrepresentation or concealment of pertinent facts relating to the transaction, closing costs, fees, loan amount, loan program or interest rates.

Certified Reverse Mortgage Professionals shall derive compensation that is fair, reasonable and clearly disclosed. At the request of the client, the certified individual shall detail the compensation information related to the reverse mortgage transaction. Certified Reverse Mortgage Professionals shall not engage in conduct involving dishonesty, fraud, deceit or misrepresentation, or knowingly make false or misleading statements to a client, employer, employee, professional colleague, government or other regulatory body or official, or any other person or entity. Certified Reverse Mortgage Professionals shall act in a manner free of bias with regard to race, religion, ethnicity, gender, age, financial status, national origin or disability. Certified Reverse Mortgage Professionals shall interact with clients in a manner that reflects positively on the reputation of the industry and the integrity of the credential. Certified Reverse Mortgage Professionals shall demonstrate their commitment to maintaining the competency requirements of the credential through continued experience and education.

Certified Reverse Mortgage Professionals shall not bring or threaten to bring a disciplinary proceeding under this Code of Ethics, or make or threaten to make use of this Code of Ethics for no substantial purpose other than to harass, maliciously injure, embarrass and/or unfairly burden a certified individual. Certified Reverse Mortgage Professionals shall acknowledge the certificate, logo and marks are the property of the NRMLA Independent Certification Committee and agree to return the certificate upon request to the Committee. Certified Reverse Mortgage Professionals shall agree to use the logo, marks and other property of the NRMLA Independent Certification Committee in the manner authorized by the Committee. Certified Reverse Mortgage Professionals shall agree to uphold and abide by the policies and procedures of the Independent Certification Committee, and shall cooperate in the conduct of all investigations relating to violations of this Code of Ethics.

I have read and I understand the instructions and policies related to the application and examination process, and I agree to abide by their terms. If any statement made on my application or hereafter supplied to NRMLA is false or inaccurate, or if I violate any other rules or regulations of NRMLA, I acknowledge and agree that the penalties for doing so include, but are not limited to: denial of certification, suspension of, revocation of, or the placement of limitations upon my certification (if already granted). I agree to indemnify and hold harmless the above-designated parties for any action taken pursuant to the rules and standards of NRMLA with regard to this application, the CRMP examinations I take, and/or my certification, except claims based upon gross negligence or lack of good faith by NRMLA.

I understand that NRMLA and/or its testing agents reserve the right to refuse my admission to test if I do not have the proper photo identification, or if I do not report at the appropriate time. If I am refused admission for any of these reasons or if I fail to appear at the test site as scheduled, I will not receive a refund of the examination fee and there will be no credit transferred to future examinations. I recognize that the proctor(s) at my assigned test site are required to maintain proper and secure test administration conditions and I will follow their instructions. I will not attempt to communicate in any way with other examinees or any outside parties during the examination. I will not bring any outside materials into the testing site, including reference materials, notes, photographic or communication devices, or calculators with user-programmable memory capacity.

I understand that the content of all CRMP certification examinations is copyrighted and is the property of the NRMLA Independent Certification Committee. Exam materials will be provided to me for the sole purpose of testing my knowledge and skills in reverse mortgages, and I am prohibited from using or possessing CRMP examination content for any other purpose or at any other time. I agree not to disclose, publish, copy, reproduce, transmit, or distribute exam content, in whole or in part, in any form or by any means, for any purpose, without express prior written authorization from the NRMLA Independent Certification Committee. Any unauthorized possession, disclosure, publication, copying, reproduction, transmission, or distribution of CRMP exam content or materials in any form is a crime and may subject me to civil liability and/or criminal prosecution. I understand that I am prohibited from consulting study aids of any type during a testing session; copying from notes or from another examinee during a testing session; speaking or otherwise communicating with others during a testing session; copying, photographing, transcribing, or otherwise reproducing test materials; removing test materials from the examination room; aiding other examinees or receiving aid from anyone else; or having improper access to CRMP examination content prior to the examination administration. Engaging in such misconduct may disqualify me from all future CRMP exams and from ever being certified by the NRMLA Independent Certification Committee.

I agree that NRMLA may release my name and the fact that I have been granted certification. I agree further that NRMLA may include my name and contact information in a listing of certified individuals available to the public in print and/or electronic format. I understand and agree that it will be my responsibility to maintain my status by complying with all certification and recertification requirements and procedures. I understand that signing this Agreement does not mean that I am certified by the NRMLA Independent Certification Committee. I understand that I am not authorized to use any CRMP certification designation unless and until I am notified by NRMLA that I have met all the requirements for certification. I understand that meeting all requirements for certification includes signing and submitting the Code of Ethics, paying an application fee of $250, and an annual certification fee of $175.