Join NRMLA on Thursday, April 9 at 1:00 pm ET for an essential servicing webinar designed to help originators and industry professionals better understand what happens after a reverse mortgage closes.
Servicing questions are among the most common—and most misunderstood—issues borrowers raise. From loan maturity timelines to servicing transfers, LESA notifications, and non-borrowing spouse protections, originators who understand reverse mortgage servicing rules are better equipped to set expectations, reduce confusion, and protect borrowers.
This webinar will feature insights from two highly experienced servicing leaders:
- Gail Balettie, Senior Vice President, Client Satisfaction, Celink
- Ryan McIntire, Director, Reverse Servicing Controls, Onity Mortgage Corporation
Whether you’re looking to strengthen borrower education, reduce post-closing issues, or simply refresh your servicing knowledge, this session will deliver timely, practical insights you can use immediately.
This webinar is approved for 1 CRMP Credit. 
Speaker Bios
Gail Balettie is a seasoned operations executive with 35 years of experience, including 20 years in the reverse mortgage space in both originations and servicing. As Senior Vice President of Client Satisfaction, she oversees Celink’s call center operations, customer communications, and website development. Gail serves as a key business leader on strategic initiatives focused on modernizing servicing technology, improving operational efficiency, and strengthening Celink’s customer-first culture. Gail contributes actively to the reverse mortgage industry through her leadership roles with NRMLA, including serving as Co Chair of the HECM Servicing Committee and participating in the HUD Issues Committee and AISLE, the American Institute of Servicing and Legal Executives. Balettie attended the University of Texas in Austin, majoring in Business Administration.
Ryan McIntire has been in the mortgage industry for 22 years, both with origination and servicing. He started his career with PHH (now Onity Mortgage Corporation) in June 2008 with various roles over the years associated with forward servicing. McIntire entered the reverse mortgage space in early 2020 as part of the team tasked with standing up a reverse servicing arm, and then transitioned into actual servicing in October 2021 when PHH concluded an asset purchase with Reverse Mortgage Solutions (RMS).