PHH Mortgage

Loan Servicing

PHH Mortgage
Name: Sabrina Dean-Bass
Phone: 979-997-5512

About the Business

PHH Mortgage is the only large-scale, end-to-end reverse mortgage originator and servicer. We care about your brand and your customers, and strive for zero-defect performance. Originating under the brand, Liberty Reverse Mortgage, one of the nation’s largest and most experienced reverse mortgage lenders, and servicing under the brand PHH Mortgage, the highest-rated GSE Servicer in the U.S. over the past two years, our goal is to deliver exceptional service to our business partners and their customers.

No matter the loan scenario, we have a solution that will fit you and your client’s needs. Beyond the core industry products, Liberty also offers Reverse for Purchase and our proprietary jumbo, EquityIQ. Our investor portal, ReverseQuest, provides customized subservicing solutions, as well as live data and dashboards for easy reporting. Additional benefits of working with PHH/Liberty include a dedicated Client Manager assigned to each client, multi-channel recapture capabilities, a dedicated Reverse legal and compliance advisory team, and the ability to maximize ROI for performing and NPL portfolios.

We are a Ginnie Mae (GNMA) approved Participation Agent and Subcontract Servicer for the GNMA HMBS program. We are the National Association of Mortgage Brokers (“NAMB”) 2023 Affiliate Company of the Year, and were recognized for excellence as NAMB’s reverse mortgage education provider delivering the Certified Reverse Mortgage Specialist (“CREV”) certification program and supporting the reverse mortgage needs of NAMB members. We have been recognized for servicing excellence for the third consecutive year through Freddie Mac’s Servicer Honors and Rewards Program (SHARP)SM in the top-tier servicing group and for the second consecutive year through Fannie Mae’s Servicer Total Achievement and Rewards (STAR)TM performer recognition. The Company also achieved HUD’s Tier 1 servicer ranking. No other servicer in the U.S. has been more highly decorated with these top awards from all three agencies over the past two years.