September-October 2021 Issue

This edition largely focuses on servicing and the people behind this critical component of our industry. As often is pointed out, loan originators work with clients for months, or maybe a few years, while borrowers might work with a servicer for decades. In our cover story, Servicers Adjust to Changes (p. 18), we explore how the servicers’ jobs have evolved before and during the pandemic and how they always are preparing for what is ahead.