NRMLA Code of Ethics & Professional Responsibility

As more lenders expand into the reverse mortgage business and more products are introduced, NRMLA’s Standards and Ethics Committee published the Code of Ethics & Professional Responsibility to help strengthen the ethical framework that every member must follow.

All members must sign a copy of the Code of Ethics & Professional Responsibility when joining or renewing membership.

In addition, the Standards and Ethics Committee has published advisory opinions to help clarify certain parts of the Code of Ethics.

All documents can be downloaded below. If you wish to submit an official complaint, please download the proper form below and email to ethics@nrmlaonline.org or fax to 202-265-4435. Be sure to include any relevant supporting documents, with the complaint form, that will help us during the investigation.

Code of Ethics & Professional Responsibility

Ethics Advisory 2008-01: Ethical Advertising

Ethics Advisory 2009-01: Ethical Offers of Other Financial and Insurance Products and Services

Ethics Advisory 2009-2: Lead Generation State Licensing Requirements and Ethical Advertising

Ethics Advisory 2010-1: Ethical HECM to HECM Refinancing and Anti-Churning Practices

Ethics Advisory 2010-2: Additional Ethical Advertising Practice Requirements

Ethics Advisory 2011-1: Wholesale Lenders, TPOs and Ethical Advertising

Ethics Advisory 2011-2: Ethical Refinancing of Reverse Mortgage Loans

Ethics Advisory 2012-1: Ethical Advertising Practice Requirements

Ethics Advisory 2013-1: Ethical Product Offerings

Ethics Complaint Form