CFPB Updates Servicing Exam Procedures

CFPB Updates Servicing Exam Procedures

The Consumer Financial Protection Bureau has updated its reverse mortgage servicing examination procedures.

The CFPB’s reverse mortgage servicing examination procedures were last updated on October 30, 2016. As stated in the CFPB’s announcement, “After completing the risk assessment and examination scoping, examiners will use these procedures, in conjunction with the compliance management system review procedures, to conduct a reverse mortgage servicing examination.”

The updated procedures incorporate current U.S. Department of Housing and Urban Development regulations that provide the structure for the Home Equity Conversion Mortgage product, as appropriate, and add new exam questions to encompass issues raised by older consumers in complaints. The additions include:

  • A question regarding whether the servicer advances funds to pay for property taxes in any situation where the borrower was not behind on these payments;
  • A question regarding the servicer’s timeliness in providing payoff statement;
  • Language summarizing the circumstances under which a non-borrowing spouse may stay in the home after the borrower dies, for loans with case numbers assigned prior to August 4, 2014; and
  • Language in the background section to incorporate HUD’s August 2017 regulatory changes that affected the ways in which lenders and servicers calculate the initial and annual mortgage insurance premiums. The Bureau also added language in the background section to provide a fuller description of reverse mortgages.

Published by

Darryl Hicks

Darryl Hicks is Vice President of Communications for the National Reverse Mortgage Lenders Association. In this capacity, Hicks writes for NRMLA's publications, manages the association's web sites and social media accounts, assists committees and the Board of Directors, and manages the Certified Reverse Mortgage Professional designation. Prior to joining NRMLA in 1999, Hicks spent three years in the Washington, D.C. bureau for National Mortgage News.